Help & Support

Welcome to the HarmoniSeek Help & Support page! We’re here to ensure you have the best
experience connecting teachers and students through our platform. Below, you’ll find answers to
frequently asked questions, troubleshooting tips, and ways to get in touch with our support
team.

FAQs
General
What is HarmoniSeek?
HarmoniSeek is a marketplace for music teachers and students to connect. Teachers can
create profiles to showcase their skills, and students can find the right teacher for their learning
needs.
How does HarmoniSeek work?
Teachers create profiles (free or premium), while students browse through the listings to find a
teacher that suits their requirements. Payments and lesson arrangements are made directly
between the teacher and student.
Accounts
What is the difference between Free and Premium accounts?
● Free accounts allow teachers to create a basic profile that includes their biography and a
profile picture.
● Premium accounts (SGD 9.99/month) unlock features like multimedia uploads, detailed
availability calendars, and displaying student reviews and ratings.
How can I upgrade to a Premium account?
To upgrade, log in to your account, navigate to the "Account Settings" page, and select the
"Upgrade to Premium" option. Follow the prompts to complete your payment.
Payments
Who handles payments for lessons?
Payments are arranged directly between teachers and students. HarmoniSeek does not
process payments or hold liability for disputes.
Can I report a payment issue?
Yes, while HarmoniSeek does not process payments, you can report issues to our support
team. We will guide you on best practices for resolving disputes.

Profiles
How do I optimise my profile?
Use a professional profile picture, include a detailed biography, and for premium accounts,
upload engaging multimedia that highlights your teaching style.
Can I edit my profile after signing up?
Yes, log in to your account and navigate to "Profile Settings" to make changes.
Students
How do I find a teacher?
Use the search bar to filter teachers by subject, location, and availability. Click on a teacher’s
profile to view their details and contact them.
Can I leave a review for my teacher?
Yes, students can leave reviews and ratings for teachers after lessons. Reviews help others find
the right teacher.

Troubleshooting
I forgot my password. What should I do?
Click "Forgot Password" on the login page. Enter your registered email address, and we’ll send
you instructions to reset your password.
I’m having trouble upgrading to a Premium account.
Ensure your payment method is valid and try again. If the issue persists, contact our support
team.
I can’t access certain features on my profile.
Premium features are only available to premium users. Check your subscription status under
"Account Settings."

Contact Support
If you can’t find the answer you’re looking for, our support team is here to help. Reach out to us
via the following methods:
● Email: [email protected]
● Live Chat: Available on our website from 9:00 AM to 6:00 PM (SGT)
● Help Centre: Visit our Help Centre for in-depth articles and tutorials.

We aim to respond to all inquiries within 24 hours.
Community Guidelines
To keep HarmoniSeek a safe and welcoming platform for everyone, please adhere to our
Community Guidelines. Violations may result in account suspension.